Conflicts in Healthcare Organisations

competitivenesss in Healthc ar Organisations employment AND aggroup EFFECTIVENESSINTRODUCTION (SCENARIO) arrangement - MIDDLEMORE HOSPITALMiddleto a greater extent is a tertiary public cargon hospital which is managed by Counties Manukau Health Board. It provides several kinds of riseness and social c atomic number 18 services. It is 800 bedded hospital with 24 operation theatres. In the hospital different kinds of departments are present. Around 4700 module members providing their services in wholly departments. All the staff members are working as a great group. All the departments are interconnected with each early(a) as all are depend on some other(prenominal) departments services e.g. doc always need help of nursing staff for providing care to the patients as well as radiology, laboratory and physiotherapy departments are also connected in all care facilities which are providing by the hospital. Some ages team work get affected gather upable to some issues in all work air which affects on quality of care and on working purlieu as well.CONFLICT - It is the major problem in any employment which occur in deuce or more than individuals. Conflicts in healthcare establishments definitely affect patient care and productivity. It is necessary parturiency for a team loss leader to identify the reason behind that conflict and to figure out a solution to avoid major consequences in the future. (Ramsey, M. 2001 April).Rate of happening conflicts in healthcare profession is high instead of any other profession. (Barr Dowding, 2016).Our report is on a conflict which occur between devil nurses. In the next paragraphs, I am going to submit a report on the unscathed problem as well as its outcomes.THE SCENARIO Conflict starts between day and night staff nurses Lisa (New Zealand house physician working since last 2 years) and Tina ( newfangledly joined nurse from India) Tina (day staff) was more sincere and experienced than Lisa (night staff). Soon T ina streng whereforeed keen IPR (Inter-personal Relationship) with all the staff members as well as doctors. She got some rewards from management because of her caring spirit and working skills. On the other hand, Lisa was not good at her work as Tina was, sometimes she suffice rudely with the patients. Lisa starts jealousy from Tina because of her respect in the staff and doctors. She always think Tina to make insulted from management and doctors. virtuoso night in the shift of Lisa a surgery planned by doctor for next morning time merely in the next morning while giving charge to Tina she hide the information somewhat surgery and to keep the patient NPO (nil per orally) as ordered by the doctor. Moreover, she did not show the patients point to Tina in which the surgery was mentioned by the doctor. Tina serve breakfast to patient because she was un kip downn to the highest degree the surgery.In the morning doctor came to visit the patient and asked to Tina is patient ready for operation theatre. She got shocked and said that I did not know somewhat surgery, I gave breakfast to the patient. Doctor starts shouting to Tina. She explain that night staff did not tell apart any involvement to me about the surgery because it was planned in the night and I was just going to check the patients record than breakfast came and I serve it to patient. The doctor call the incharge nurse (Rosy) explain about the issue. Incharge feel uncollectible for this troublesomeness and disobliging work as well as for major issue created by her team.RESONS FOR CONFLICTJealousyCommunication gapRacismCompetitionMisunderstandingDisrespecting behaviourFACTORS AFFECTING WORKPLACEConflict between Lisa and Tina increases day by day because of Lisas misunderstanding. Many times, it was noticed by incharge also and she warned Lisa several times, but the problem still exist. But today major issue was occur due to misunderstanding and conversation gap between her team. These conflicts were going to affect the whole organisation which was not good for patient and the other staff members as well the organisation. Because the workplace environment influence staff satisfaction which is directly co-re posthumousd to the organisation working environment that affect patient care.LACK OF COMMUNICATION When misunderstandings occur team members starts ignoring one another instructions and sometimes rules of organisation as well which definitely decreases the quality of care.STRESS AND JOB BURNOUT neglect of co-workers co-operation and communicating leads to stress which decreases working power resulting in job burnout.EMPLOYMENT INSECURITY With the joining of new staff insecurity in the existing staff leads to stress and negative workplace environment. squad ERRORS police squad is the first-class honours degree thing which is disturbed with these kinds of errors and misunderstandings. If the team will not work with co-operation, then many more problems are there to occur.EFFECTS OF CONFLICTS - ON INDIVIDUALNegative emotionsStress overleap of confidenceLack of emotionsDepressionON TEAM / ORGANISATIONDecrease productivityViolence among staff membersWastage of time little focus on workON PATIENTStressInsecurityCompromised careDisturbed peacefulness patternThese all problems can disturb the chain of work and decrease the team effectiveness. So, incharge decided to hold forth the problem with manager and to clear the misunderstandings of Lisa about Tina. She goes to manager and discuss about the problem and they planned about a team building day which will give time to all the staff members to make known with each other and give some time to spend without any work load. They planned about some games and activities which were beneficial for a good team work and effectiveness of team. They choose many activities. ACTIVITIES FOR TEAM EFFECTIVENESSTeam members chose some activities for team effectiveness in which all the group members were particip ated and they get time to introduce with each other and to understand each others behaviour very closely. On the very first stage there was confusion with some team members by doing activities together they form trust on each other and get close, all team members were clear about their roles and objectives which are mainly cooperative on their workplace.Some of the team activities which were done on team building day aresubterfuge FOLDESNEWS HEADINGSAMINEHUNTHUMAN KNOTBALANCING STICKAIRLOCK TEAM BUILDINGAll activities were helpful for building a great team but we select airlock team building in which all team members were tie with each other from legs and they have to walk through ring without any fall. We select this team drill to play because it shows automatically the dependency of one team member upon another co-worker. If one person doesA1 any mistake it will affect the whole team.OUTCOMESThe major outcome of this activity was building trust on each other and working by co-op eration. It shows that all group members are different from each other, their encyclopedism style are different, different personalities and traits are there, but this activity date that all team member can achieve any task with trust and co-operation, it must be productive as much as possible. Group activity convey a message of internalise as well as it increases team bonding. The main motto of this game was to appreciate of a team member in his/her achievement or strengths and help in weakness. It substitutes possibility thinking on the place of limited beliefs which relieve stress and increase talent of life balance.According to Switzler A (2009) some more things will need to be done on schedule.SCHEDUAL REGULAR TIME TO COMMUNICATEWhen poor communication occurs in any group or team there must be a write report of problem, its consequences and possible solutions. There will be a weekly or fortnightly brush to discuss all the problem and their solutions.IDENTIFY AND SHARE BEHA VIOUR PATTERNThe second main thing to do is to read team members behaviour. Behaviours to be identify are working, not working as well as missing behaviours. Involvement of team leader in every task is must.Obtaining data by surveySurvey should also be involved in weekly meetings. It will help to collect sufficient and correct data to discuss with the group members and will helpful to make the solutions for major issues. roll up SUPPORT BY TALKING YOUR COLLEAGUESThe main role of team leader in this task is to adjudicate a problem according to the situation. Never take any action if a single person complaining about another person in the team, first think about the situation and then take any action. But, if there any problem occur to your group you must have to catch it. If the same problem exists with similar frustration, then make a planned solution according to problem. OUR TEAMLEARNING STYLES AND PERSONALITYTeam is a group of people who always work together with co-operation a nd co-ordination. homogeneous we were a team of 4 members with different tuition styles and personalities. One from us was a group leader and others follow the instruction of leader to make the team effective to do the task correctly and timely. firstborn member SUKHDEEP KAUR she always learns from auditory style she has entrepreneur personality. Second member, HARSIMRANJIT SINGH also having great auditory learning and having campaigner personality. Third member JASPREET KAUR having console personality and she always learn through visual learning style. Fourth member was RANDEEP KAUR have mediator personality and she learns from visual activities.Harsimrans personality relates to the behaviour theory because he changes his behaviour according to situation. For instance, during the discussion in the classroom he easily adopt the new learning. contiguous member Sukhdeep relates to the cognitive theory because in every task she has great problem solving skills. Randeep and Jaspreet relates to lordly theory, at the time of discussion they both build new ideas from their experience.TEAM MEMBERS RECORDSukhdeep She prepare scenario and workplace situation. She is more experienced than other team members. She had lot of ideas about workplace situations, she knows very well how to rig that problems and to make team effective. She has done the conclusion of report as well.Harsimranjit He make the rationale and factors impact workplace task as well as he made slides. He has great computing device skills. He knows very well how to use word and what kind of slides are effective in presentation. He also create the team activity.Jaspreet she done the task of team members record. She can easily read the person his personality and style of learning and thinking. She relates theories to the team members in their role in team work.Randeep as Randeep is good in visual learning she searched on you tube as well as read feast book to relate the theories with the group members in team. She did the 4th task of assignment about individual and team. ground substance22nd February 2017, we started our assignment in the classroom. In this period, we discuss about the task and material during the break time.twenty-third February we done some work by own at our homes. Do some research on internet and read some articles about team effectiveness.24th February we got together at Sukhdeeps home for raise discussion. All members are very punctual all came on time but that day Harsimranjit got late because his train was cancelled. All team members great at their tasks and participated in every activity enthusiastically.26th February all met at Jaspreets home, for preparing the slides and to do some role play activity preparation.In every task, Jaspreet and Randeeps role was tie in to Hersey Blanchard Theory. They follow all the instruction given by the group leader and done their work at a great level. Group leader explain them about the assignment that incl udes what to do, how to do for getting positive outcome. The character of Harsimranjit and Sukhdeep was related to transformational theory. While doing the task they motivated all group for concentration and great result. cultivationAt last, the whole report says about the conflict within the team members, its solutions as well as the team effectiveness. After doing all the task and activities we realise that a team can work effectively. If the team members are sincere about their role in the team. Bad behaviour of the team members can terminate the team and organisation. on the other hand, co-operative team can increase the productivity of care.A1